FAQ / Support Center

Once you earn and report the appropriate number of PDUs required to maintain your credential, PMI will e-mail a PDF of the application and a link so you can complete the renewal process online. If you do not wish to complete the process online, you can download and print out the PDF, complete it, and send it by postal mail with the appropriate renewal fees included. Applications sent by fax will not be accepted.

If you continue an active certification status for the entire duration of your certification/CCR cycle-3 years-you will not be given a refund.

If you can document financial hardship, PMI may grant a fee waiver. If you believe you should be eligible for the waiver, please e-mail Customer Care.

At this time, the renewal process cannot accommodate partial payment options. In the future, PMI hopes to accept a variety of payment schedules.

PMI recognizes that hardships may arise. Credential holders who are military personnel called to active duty, incapacitated due to illness or out on maternity leave can request an extension.

Please send a written request to PMI’s certification department. Your certification will then be marked non-active. PMP credential holders with 10 years of good certification standing may qualify for the PMP-Retired status.

If you complete required PDUs during the suspension period to meet your CCR, you will be able to renew your credential. However, if you can document the necessary PDUs from the original CCR cycle, you can use PDUs earned during your suspension period as activities toward the cycle in which these PDUs were actually earned.

You receive your PMI ID number, also known as your Member ID, when you apply for the credential exam or when you first become a PMI member. You use this number to report PDUs.

Your certification number is shown on the certificate as the PMP, CAPM, PgMP, PMI-SP or PMI-RMP number.
NOTE: If you cannot find your ID numbers, e-mail Customer Care or call
+1-610-356-4600. If you have no previous association with PMI-as a member, former member, credential holder, former credential holder or Marketplace customer-do not have an identification number.

You can start earning and reporting PDU activities as soon as you earn a credential.

In this situation, you should estimate the percentage of time that was directly relevant to project management. For example, a 15-hour course deemed 50 percent relevant would earn 7.5 PDUs. Be prepared to justify your estimates in the event that you are selected for audit.

You do not need supporting documentation to report PDUs and renew your credential. You should complete the online Activity Reporting Forms in the appropriate amount of time and submit the Self-Directed Learning (SDL) worksheet for your reported SDL activities.
NOTE: PMI recommends you maintain a personal folder for all PDU-related documentation and keep this documentation for at least 18 months after your CCR cycle has ended. If you are randomly selected for an audit, you will need to provide this documentation.

No. You may submit one Activity Reporting Form for the event, which covers the total number of PDUs. However, you should mention the individual activities under item two, “Program/Activity Title.”

The program number would be in the format XXXX-XXXXXX, where the first four digits are the chapter’s provider ID number, and the last six digits are assigned to each activity by the component. Generally, chapter ID numbers begin with “C”
NOTE: If you attend a class given by a PMI Registered Education Provider (R.E.P.), the number is the same as the R.E.P.’s ID number.

Yes. The activity would be claimed under Category 2C, “Speaker on a Project/Program Management Topic.” The only qualification is that the program must be delivered to a new audience each time you present it.

You may assume that courses offered by R.E.P.s are related to project and/or program management. If a course does not appear to be related, please notify PMI at once. If you are reporting attendance at a non-R.E.P. program or a self-directed learning (SDL) project, please use the process areas of the PMBOK® Guide as a reference to qualify project management topics.

The new system, CCRS, facilitates PMI’s CCR program. PMI’s credential holders can use CCRS to complete these credential maintenance tasks:

Report professional development units (PDUs) online for multiple PMI credentials
Search activities (courses/events) that award PDUs
Search for activity (course/event) providers including PMI Registered Education Providers (R.E.P.s) and components
View and print PDU transcripts

No. You will use the same username and password that you use to access www.PMI.org. CCRS uses PMI single sign-on technology, which enables you to log in only once to gain access to all PMI systems and resources.

You need to register with PMI before using CCRS. During the registration process, you will link your PMI ID with your new PMI registered user account. Follow these steps when you register with PMI to avoid creating a duplicate account.
Step 1: Access CCRS at www.pmi.org/ccrs and select “Log In”.
Step 2: Select “Click here to Register” link to continue.
Step 3: Read the information to determine the correct registration option.
Step 4: Follow the instructions to check your account information and to create a username and password.

CCRS features a comprehensive online user guide. You can view the user guide in the Additional Resources panel at the right side of the CCRS website.

Credential holders may earn PDUs towards the maintenance of their credential through formal academic courses or courses offered by a provider (R.E.P. or Component). However, these are only two of the five categories of PDU earning opportunities in which a credential holder may participate. The other categories of PDU earning opportunities include self-directed learning, volunteering, authoring and other types of project management experience. CCRS uses the term “activities” to describe all courses or events for which a credential holder may complete to earn PDUs.

No. The new system provides online PDU reporting for all PMI credentials that are included in the CCR program. You will use CCRS to claim all PDUs earned towards your PMP®, PgMP®, PMI-SP or PMI-RMP credentials.

Not necessarily. The number of PDUs for each credential is independent of other PMI credentials and therefore, the PDU values for the PMI-SP and PMI-RMP credentials do not add up to equal the value of PDUs for PMP or PgMP credentials. The number of PDUs applicable to a PMI-SP or PMI-RMP credential is based on the amount of material relevant to those specialty areas, while the number of PDUs applicable to the PMP/PgMP credentials is relevant to general project management. Project management is made up of many knowledge areas of which risk management and scheduling management are only two. It is possible that a particular activity may not apply to project risk or project scheduling at all, but if the materials do apply to these areas, only the portion that is pertinent to these areas can be counted towards those credentials.